Managed Services vs. The Break-Fix Mentality
Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix, meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them, a business operating with managed services focuses on the prevention of these issues before they disrupt employees, management and/or clients.
If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.
A break-fix maintenance service fixes problems as they crop up. This means that something needs to go wrong before you receive any service, resulting in an inevitable reduction in IT system performance while you wait for the problem to be fixed.
Today, no business can really afford the risk and uncertainty of relying on a “Break-fix maintenance service” because your business is too dependent on having a reliable IT system. In addition, having separate suppliers responsible for different parts of the system puts you in the difficult position of trying to decide who should be delivering the service you require.
Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services program to be more efficient than just relying on a break-fix situation to keep things running.